Terms of Service

1Who this is for

You must be at least 18 years old, legally able to enter contracts, and using Vonta for a lawful business purpose. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

2Your account

Accounts are created by invitation. You are responsible for everything that happens under your account, and for the people you invite into it, as if their actions were your own. Keep credentials confidential and tell us promptly at andrew@vonta.io if you suspect unauthorized access.

You are responsible for the accuracy of what you give us, including your business identity and any phone numbers you register.

3The service

What you get

Subject to these terms and payment of fees, you get a non-exclusive, non-transferable, revocable right to access Vonta for your internal business purposes during your subscription. This is a right to use a hosted service, not a license to software. We reserve all rights not granted here.

What you agree not to do

• Resell Vonta or make it available to anyone outside your authorized users
• Reverse engineer it, or try to derive its source code
• Copy or modify it, or build a competing product from it
• Get around usage limits or security controls, or share one login between people
• Upload malicious code, or scrape data other than through features we provide

Changes

Vonta is actively developed and features change. We may add, modify, or remove them, and we will not materially reduce core functionality during a paid term without telling you.

4AI calling, recording, and your responsibilities

This is the most important section in these terms. Please actually read it.

What the AI agent is

Vonta communicates using an automated, artificially generated voice. It is software. It is not a person, it does not exercise professional judgment, and it can get things wrong, including mishearing information, recording details incorrectly, booking the wrong time, or failing to complete a call.

You direct the calls

You decide who Vonta contacts, when, and why. You configure the agents, supply the phone numbers, and supply the contact records. As between you and us, you are the party initiating those communications, and you are responsible for their lawfulness.

Consent is your obligation

You confirm that, for everyone Vonta calls, texts, or records on your behalf, you have obtained and can produce evidence of every consent the law requires, and have given every disclosure the law requires. That includes:

• Any prior express consent (including prior express written consent where it applies) for calls or texts placed using an artificial or prerecorded voice or an automatic dialing system, under the Telephone Consumer Protection Act and any state equivalent
• Any consent required to record a call, including in states that require the consent of every party to the call
• Any disclosure required to tell someone they are speaking with artificial intelligence rather than a person
• Any privacy notice you owe your own customers about how you collect and use their information, and about your use of a service provider like us
• Do-not-call obligations, permitted calling hours, and honouring opt-outs

Where you use a Vonta-hosted intake form, we collect and store a consent record on your behalf as a convenience. That does not transfer the obligation to us. It remains yours, and you should satisfy yourself that what is collected is sufficient for your situation.

Disclosure must stay on

You will not disable, suppress, or instruct an agent to omit its disclosure that it is an automated assistant, and you will not configure an agent to claim or imply it is a human being. We may configure the service to make that disclosure automatically, and you will not work around it.

Recording

Where recording is enabled, you are the party recording the call. You are responsible for determining whether the law where all parties are located permits it, and on what terms.

What we don't do

We do not advise you on whether your calling, texting, or recording practices are lawful. Nothing in the service or our documentation is legal or compliance advice. Talk to your own lawyer.

You are responsible for reviewing appointments, quotes, and commitments captured by an agent before relying on them. Do not use Vonta for emergency, safety-critical, or medical communications.

5Your data

You own your data. The customer records, jobs, invoices, messages, call recordings and transcripts in your account are yours. We claim no ownership of them.

You give us permission to host, copy, transmit, display, process, and back up that data for one purpose: running the service for you. You confirm you have the right to give us the data in the first place.

Purpose limitation

We use your data only to deliver, secure, support, and improve the service for you, and for things you ask us to do. If we ever want to use it for a materially different and unrelated purpose, we will ask you first.

Aggregate data

We may produce anonymous, aggregated statistics about how the service is used. These never identify you, your team, or anyone you contact, and are never shared in a form attributable to you.

6Retention and deletion

We keep your data only as long as it is needed to run the service for you, or as the law requires.

• While your account is open. We retain your data so the service works. You can delete individual records inside Vonta at any time.
• After you leave. For 30 days after your subscription ends you can ask us for an export of your data in a machine-readable format. After that window we delete or de-identify it within 60 days.
• Exceptions. We may keep data where the law requires it (tax and accounting records), where it is needed to resolve a dispute, or where it sits in routine encrypted backups that are overwritten on our ordinary backup cycle. Backups are not restored into active use except for disaster recovery.
• Connected services. Data you send to a third-party service you connected (for example your accounting software) follows their retention rules and is outside our control. Deleting something in Vonta does not delete it there.

To request deletion, email andrew@vonta.io. We will confirm when it is done.

7Fees, renewal, and taxes

• Fees are as set out on your order or on our published pricing when you sign up.
• Subscriptions renew automatically for successive terms unless you cancel before the renewal date. Cancelling stops future billing; it does not refund the current term.
• Fees are non-refundable except where these terms say otherwise or the law requires it.
• We may change pricing on 30 days' notice, effective at your next renewal.
• Late amounts may accrue interest at the lesser of 1.5% per month or the maximum the law allows. We may suspend the service for non-payment after 10 days' written notice.
• Fees exclude taxes. You are responsible for sales, use, and similar taxes, but not taxes on our income. Telephony usage (calls, texts, AI voice minutes) may be billed separately or metered.

8Term, suspension, and termination

These terms run from account creation until terminated. Either of us may terminate for convenience at the end of the then-current term, or for a material breach that isn't fixed within 30 days of written notice.

We may suspend the service immediately (telling you as soon as we practically can) if your use poses a security risk, if your use is or is credibly alleged to be unlawful (including unlawful calling, texting, or recording), if a carrier or regulator requires it, or if fees are overdue.

When these terms end, your right to use the service ends. Sections 4, 5, 6, 10, 11, 12, 13, 14, 15, 16 and 17 survive.

9Third-party services

Vonta works with third-party providers for telephony, AI voice, payments, accounting, and measurement. Some are integral to the service; others you connect if you want them.

We are not responsible for those services, their availability, or what they do with data once it reaches them. Your use of a service you connect is governed by that provider's terms, and keeping your accounts with them in good standing is up to you. A current list of the providers we use to run Vonta is in our Privacy Policy.

10Confidentiality

Each of us may learn non-public information about the other. We will each protect it with at least reasonable care, use it only to perform under these terms, and share it only with people and advisors who need it and are under similar obligations.

This doesn't cover information that becomes public through no fault of the recipient, was independently developed, or was received from someone else without restriction. Either of us may disclose where legally compelled, with prompt notice where that's allowed.

11Intellectual property

We own the service and everything in it: software, models, prompts, configurations, documentation. Your subscription gives you no ownership of any of it. Section 5 covers your data, which stays yours.

If you send us feedback or ideas, we can use them freely and without obligation. That gives us no rights to your data.

12Disclaimers

13Limitation of liability

These limits do not apply to your obligation to pay fees, your indemnification obligations under section 14, your breach of the use restrictions in section 3 or the consent obligations in section 4, or to either party's fraud or willful misconduct, or to any liability that cannot be limited under applicable law.

You acknowledge that our pricing reflects this allocation of risk and that we would not offer the service on these terms without it.

14Indemnification

By you

You will defend and indemnify Vonta and its members, officers, employees, and agents against any third-party claim, proceeding, investigation, fine, or penalty, and the resulting damages, losses, settlements, and reasonable legal fees, arising out of or relating to:

• Your use of the service, or use by people you authorized
• Any communication placed, answered, sent, or recorded through the service on your behalf, including any claim that it violated the Telephone Consumer Protection Act, a state telemarketing statute, a do-not-call rule, a wiretap or call-recording law, an AI disclosure requirement, or a biometric privacy law
• Your failure to obtain, or to be able to produce evidence of, any consent or disclosure required by section 4
• Your data, including a lack of rights to provide it, its accuracy, or your handling of it
• Your breach of these terms or violation of the law
• Any dispute between you and someone you contacted, a member of your team, or your own customer

By us

We will defend and indemnify you against a third-party claim that the service, as provided by us and used in line with these terms, infringes that party's US patent, copyright, or trademark. This doesn't apply to claims arising from your data, your configuration or prompts, your combination of the service with something we didn't supply, or use in breach of these terms. If such a claim arises we may obtain the right to continue, modify the service, or terminate and refund prepaid unused fees. That is our entire liability for infringement.

How it works

Whoever is indemnified gives prompt notice, lets the other party control the defence, and cooperates reasonably. Neither of us will settle in a way that imposes an obligation or admission on the other without consent.

15Disputes, arbitration, and class action waiver

Talk to us first

Before starting any proceeding, we will both try in good faith to resolve the dispute for 30 days after written notice describing it.

Binding arbitration

Any dispute arising out of or relating to these terms or the service that isn't resolved informally will be finally settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in St. Louis County, Missouri, in English. Judgment on the award may be entered in any court with jurisdiction. The arbitrator may award only the relief a court could award to that party individually.

If that waiver is held unenforceable as to a particular claim, that claim proceeds in court and the arbitration provision does not apply to it.

Exceptions

Either of us may bring an individual action in small claims court, and either of us may go to court for injunctive relief to protect intellectual property or confidential information, without arbitrating first. Arbitration fees are allocated under the AAA rules.

16Governing law and venue

These terms are governed by the laws of the State of Missouri, without regard to its conflict of laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

For anything not subject to arbitration (including enforcing an award and the exceptions above) we both submit to the exclusive jurisdiction of the state and federal courts in St. Louis County, Missouri, consent to personal jurisdiction there, and waive any objection based on venue or inconvenient forum.

17General

• Changes to these terms. We may update them. For material changes we'll give 30 days' notice by email or in the app. Continuing to use Vonta after that means you accept them; if you object, terminate before they take effect.
• Notices. To us: andrew@vonta.io. To you: the email on your account.
• Assignment. You may not assign these terms without our written consent, except to a successor to substantially all your business. We may assign to an affiliate or successor.
• Force majeure. Neither of us is liable for delay caused by events beyond reasonable control, except payment obligations.
• Independent parties. Nothing here creates a partnership, joint venture, agency, or employment relationship.
• Severability. If a provision is unenforceable, it is narrowed to the minimum extent necessary and the rest stays in effect.
• No waiver. Not enforcing a provision once doesn't waive it.
• Entire agreement. These terms plus any order form or addendum referenced here are the whole agreement and replace prior discussions.

Vonta LLC · Clayton, Missouri · andrew@vonta.io · (314) 827-1855